Every call handled: phone system, IVR, queues and recording
VoIP is the whole telephone side of a business over the internet. A phone system with extensions on every desk and mobile; an IVR menu that greets and routes callers ("press 1 for sales"); queues for support teams; voicemail to email; recording when you need it; reports on what was answered and what was missed. One system, one supplier, and it moves with you when you move office.
Included
What you get
Phone system (PBX)
Extensions on desk phones, laptops and the mobile app, all on your company numbers.
IVR menus
Your greeting, in your voice, routing callers by department, time of day or caller number, with a person always one key away.
Queues and call centre
Callers hear their position or get called back; agents log in and out; supervisors see the queue live.
Recording and voicemail
Calls recorded where you need it; messages delivered to email.
Your numbers
Keep your existing numbers; add numbers where you need a local presence.
Connected to your systems
The IVR can read an order status from your ERP; a call can pop the customer record on screen.
Sequence
How it runs
In this order, every time.
Listen and count
Who calls, about what, who answers, where calls get lost; how many people and where they sit.
Design
Extensions, groups, the IVR menu in plain words, queues, overflow to mobiles, recording rules.
Install and port
Phones on desks, apps on mobiles, prompts recorded, numbers moved over without downtime.
Go live and tune
We watch the first weeks of reports, shorten what callers skip, and stay on for changes.
Before you call
Who asks for this
- Offices with sales or support teams
- Clinics, schools and firms with many enquiries
- Companies with staff on the road or in branches
- Businesses that miss calls after hours
Two questions we hear
What happens if the internet drops?
Calls fall over to mobiles automatically. For important sites we also plan a second internet link.
Will callers hate the menu?
Not if it is short and a person is always one key away. That is how we design it, and we shorten it further from the reports.
Something else? Ask us directly.
Contact
Tell us what is slow, broken or missing.
A short conversation first, then a written proposal. Neither costs anything.